Machine Services
Please use our Service Technician Request form or phone 704-494-4241 to arrange service or application support for your ELB Grinding Machine.
Please take a moment to browse our Service Rates, Terms and Conditions below:
Service Rates
| I. Field Service And Engineering Hourly Rate Schedule | |
| a) CNC Equipment: (Includes specialty SPS machines) | |
| Regular | $160 per hour |
| Overtime | $240 per hour |
| Double-Overtime | $320 per hour |
| Travel Time | $95 per hour |
| Air Travel Fares | Actual charges incurred |
| Hotel Accommodations | Actual charges incurred |
| Rental car fares | Actual charges incurred |
| Meals | Daily allowance of $55 per day |
| b) Standard Machines (includes standard SPS and Comfort machines) | |
| Regular | $135 per hour |
| Overtime | $202.50 per hour |
| Double-Overtime | $270 per hour |
| Travel Time | $95 per hour |
| Air Travel Fares | Actual charges incurred |
| Hotel Accommodations | Actual charges incurred |
| Rental car fares | Actual charges incurred |
| Meals | Daily allowance of $55 per day |
| c) Applications Engineering (CNC Specialist) | |
| Regular | $245 per hour |
| Overtime | $367.50 per hour |
| Double-Overtime | $490 per hour |
| Travel-Time | $95 per hour |
| Air Travel fares | Actual charges incurred |
| Hotel Accommodations | Actual charges incurred |
| Rental Car fares | Actual charges incurred |
| Meals | Daily allowance of $55 per day |
| Note: Travel time to and from the customer's site is charged at the travel time rate. Minimum charge is four (4) hours. Miscellaneous charges (i.e. parking & tolls) are charged to the customer's account. |
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II. Standard Terms and Conditions |
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| 1. Working hours | |
| Regular: Monday through Friday 8 AM to 5 PM | |
| Overtime: Monday through Friday over 8 hours/day up to 12 hours/day Saturday, up to 12 hours/day | |
| Double-Time: Sundays and Holidays and Monday through Saturday over 12 hours/day | |
| 2. A return trip to the Service Engineer's home base must be provided once every two (2) weeks Travel will be in accordance with hourly travel charges. |
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| 3. All prices listed exclude taxes. | |
| 4. All quoted prices apply only to ELB products installed in the Continental U.S.A. and Canada | |
| 5. A service contract becomes effective only after acceptance by ELB America, Inc. | |
| 6. All prices are subject to change without notice. | |
| 7. Arrival or response times are only estimates. | |
| 8. Service charges are invoiced upon completion of work. Terms are net 30 days from date of invoice. | |
| 9. Prices listed do not include parts. Parts are covered in accordance to the ELB America, Inc. Machine Warranty terms and conditions or are purchased separately by the customer. |
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ELB America, Inc.
5031-B W.WT Harris Blvd., Charlotte, NC 28269
Telephone: 704-494-4241
Fax: 704-494-4205
