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Machine Services

Please use our Service Technician Request form or phone 704-494-4241 to arrange service or application support for your ELB Grinding Machine.

Please take a moment to browse our Service Rates, Terms and Conditions below:

Service Rates

I. Field Service And Engineering Hourly Rate Schedule
 
a) CNC Equipment: (Includes specialty SPS machines)
   
Regular $160 per hour
Overtime $240 per hour
Double-Overtime $320 per hour
Travel Time $95 per hour
Air Travel Fares Actual charges incurred
Hotel Accommodations Actual charges incurred
Rental car fares Actual charges incurred
Meals Daily allowance of $55 per day
b) Standard Machines (includes standard SPS and Comfort machines)
Regular $135 per hour
Overtime $202.50 per hour
Double-Overtime $270 per hour
Travel Time $95 per hour
Air Travel Fares Actual charges incurred
Hotel Accommodations Actual charges incurred
Rental car fares Actual charges incurred
Meals Daily allowance of $55 per day
c) Applications Engineering (CNC Specialist)
Regular $245 per hour
Overtime $367.50 per hour
Double-Overtime $490 per hour
Travel-Time $95 per hour
Air Travel fares Actual charges incurred
Hotel Accommodations Actual charges incurred
Rental Car fares Actual charges incurred
Meals Daily allowance of $55 per day
Note:
Travel time to and from the customer's site is charged at the travel time rate.
Minimum charge is four (4) hours.
Miscellaneous charges (i.e. parking & tolls) are charged to the customer's account.
 
II. Standard Terms and Conditions
1. Working hours
Regular: Monday through Friday 8 AM to 5 PM
Overtime: Monday through Friday over 8 hours/day up to 12 hours/day Saturday, up to 12 hours/day
Double-Time: Sundays and Holidays and Monday through Saturday over 12 hours/day
2. A return trip to the Service Engineer's home base must be provided once every two (2) weeks
Travel will be in accordance with hourly travel charges.
3. All prices listed exclude taxes.
4. All quoted prices apply only to ELB products installed in the Continental U.S.A. and Canada
5. A service contract becomes effective only after acceptance by ELB America, Inc.
6. All prices are subject to change without notice.
7. Arrival or response times are only estimates.
8. Service charges are invoiced upon completion of work. Terms are net 30 days from date of invoice.
9. Prices listed do not include parts. Parts are covered in accordance to the ELB America, Inc.
Machine Warranty terms and conditions or are purchased separately by the customer.

 


ELB America, Inc.
5031-B W.WT Harris Blvd., Charlotte, NC 28269
Telephone: 704-494-4241
Fax: 704-494-4205